Terms of Service & Fulfillment SLAs

These terms govern warehousing, pick and pack, cross-border transit, and carrier induction services provided by Nexus Supply Chain Solutions S.A. de C.V. and Nexus Fulfillment Group LLC (together, "Nexus") to the merchant identified on the executed service order. The service order, rate card, and these terms form the complete agreement.

Nexus targets a 99.8% on-time dispatch standard, measured monthly as the percentage of compliant orders released to the scheduled line-haul by the applicable cut-off. Orders are compliant when received before cut-off with valid address, SKU, and customs data, and with sufficient on-hand inventory.

Where measured dispatch performance falls below the standard in a calendar month, the merchant may request a service credit of up to 5% of that month's fulfillment fees, submitted in writing within 30 days of the month close.

Merchant is the importer of record unless otherwise agreed in writing and warrants that all product data, valuations, country-of-origin declarations, and HTS classifications supplied to Nexus are accurate. Nexus files Section 321 de minimis entries and bonded transit documentation on the basis of merchant-supplied data and is not liable for duties, penalties, seizures, or delays resulting from inaccurate or incomplete data.

Cycle counts are performed on a rolling schedule. Inventory variance within 0.25% of units on hand per quarter is treated as ordinary operational shrinkage. Merchant may request an audited count and may inspect the facility during business hours with reasonable notice.

Nexus's liability for loss of or damage to goods while in its custody is limited to the lesser of documented merchant cost or USD $0.50 per pound of the affected goods, unless declared excess value coverage has been purchased in writing in advance.

Aggregate liability arising from the services in any 12-month period is limited to the fees paid by merchant to Nexus in the preceding three months. Neither party is liable for indirect, incidental, consequential, or lost-profit damages. Nothing here limits liability for gross negligence, willful misconduct, or any liability that cannot be limited by law.

Claims for shortage, damage, or misdispatch must be submitted to operations@nexusfulfillment.co within 15 days of the event, with supporting scan records and photographs. Claims submitted after that window are waived.

Invoices are issued monthly and payable net 15. Nexus holds a warehouseman's lien over goods in its custody for unpaid fees. Long-tail inventory exceeding 180 days of storage may be re-rated at published long-term storage rates on 30 days' notice.

Either party may terminate for convenience on 60 days' written notice, or immediately for material breach that remains uncured after 15 days. On termination, merchant must arrange removal of inventory within 30 days and settle outstanding balances.

Neither party is liable for delays caused by events beyond reasonable control, including border closures, customs actions, carrier network failure, labor action, or natural events. Cross-border services are governed by the laws of the State of California; Mexican warehousing operations are governed by applicable federal law of Mexico.

Questions about these terms: operations@nexusfulfillment.co, North American Logistics Desk, Tijuana / San Diego cross-border logistics corridor.